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The Brief

Hi-Store is one of the seven divisions of Whittan Link 51, the UK’s largest manufacturer of steel shelving and pallet racking. Producing products across five UK and 2 European sites, they're dedicated to designing and installing innovative steel storage systems to suit the needs of a diverse customer base and market sectors.’ They originally came to WowNow Hire over 10 years ago and a strong working relationship was quickly formed, as Hi-Store required a supplier who could consistently provide cost efficiency, a reliable service and guaranteed quality.

Hi-Store require a large supply of Powered Access equipment for a long term 6-month hire, for a new warehouse build in the north of England.


Why WowNow Hire?

Hi-Store require a single source UK-wide hire solution that can provide great value, work to their tight deadlines and provide a guaranteed hire solution for even the most challenging requests.

After 10 years of working together, a strong working relationship has been built where our dedicated team use their extensive knowledge and expertise to provide Hi Store with a comprehensive hire service.

Explore The Whole Case Study

The Approach

WowNow Hire have established four steps to delivering success by:

  • Providing same day & next day delivery response, reporting on any breakdowns & problem resolution times, committing to on time deliveries greater than 95%.
  • Proposing true national rates that covered Limerick, Inverness and Jersey and all points in between.
  • Ensuring that best practice, compliance and legislation were high on the agenda.
  • Proposing improved operational processes to allow for good decision making and which also enhance communication.

We worked with Hi-Store to:

  • Understand their frustrations at site level.
  • Find & innovate practical solutions to industry issues.
  • Balanced cost efficiency with outstanding service levels.
  • Propose improved operational processes to allow for strong decision making and enhance communication.

Aligned ourselves with Hi-Store’s needs, providing knowledge and expertise to ensure that the right equipment is selected for the job’s required.

  • We supply a large amount of hire equipment to a single site, ensuring an outstanding service with a single point of contact and 24/7 support.
  • We worked to uncover hidden costs that had impacted on Hi-Store’s profitability.
  • We take responsibility for ensuring reliability.
  • Actively manage a supply chain of over 5 million products and 9,000 delivery locations.

- We work successfully to reduce Hi-Store’s exposure to “off-contract spend”, consolidating pricing, ensuring best value and reducing overheads.

- We work successfully to provide rapid turnaround times for all hired equipment.