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NBC Environment Ltd

The Brief

With over 28 years of experience, NBC Environment provides effective bird control, pest control, biosecurity, infection control and decontamination services to businesses nationwide. NBC services a wide variety of sites including industrial sites, heritage sites, construction sites, office blocks, shopping centres, airports, farms, fisheries and ports.

As a result, NBC requires a managed hire provider who can provide next to perfect reliability, ensuring that the right kit always gets to site and a supplier that can manage multiple hires to multiple nationwide sites. The majority of the kit required is manual and powered access.

 

Why WowNow Hire?

For NBC, reliability is a must, as they cannot afford for their hire kit to not turn up on time. After being let down by several suppliers, a strong relationship has been formed between WowNow Hire and NBC, starting from 2018 until present.

NBC work with our dedicated pest control hire team who have extensive industry knowledge and expertise, ensuring the right kit is always delivered for the right job, using a deep understanding of their exact requirements. Matt Smith (NBC Operations Director) praises the customer service levels provided by WowNow. NBC also highly value the consolidation of hires in one place, and with one dedicated contact. This allows them to save time with consolidated invoicing and hire procurement.

NBC's account is managed by Operations Manager Natalie Bardell and her Momentum customer service team, who have specific pest control industry knowledge.

 

“Very pleased with the service delivery and customer service that WowNow has to offer. This reliability allows our organisation to effectively and efficiently deliver a first-class service to our customers. I would 100% recommend WowNow and the team."

Matt Smith Operations Director of NBC Environment Ltd

Explore The Whole Case Study

The Approach

WowNow Hire established four steps to delivering success by:

  • Providing guaranteed availability within specific lead times and same day / next day delivery response, reporting on any breakdowns & problem resolution times and committing to on-time deliveries greater than 95%.
  • Proposing true national rates with a guaranteed rate card covering the whole of the UK.
  • Simplifying and consolidating all hires.
  • Ensuring that best practice, compliance and legislation were high on the agenda.

WowNow Hire worked with NBC Environment to:

  • Understand all hire requirements and outline a process to ensure excellent communication.
  • Improve cash flow and invoicing.
  • Set key KPIs to ensure all agreements are achieved.
  • Find & innovate practical solutions to industry issues.
  • Balanced cost efficiency with outstanding service levels.
  • Ensure that Plan B is always ready, ensuring they're never let down.
  • Aligned ourselves with their needs, providing knowledge and expertise to ensure that the right equipment is selected for the jobs required.
  • We ensure outstanding service with a single point of contact.
  • We worked to uncover hidden costs that had impacted profitability.
  • We take responsibility for ensuring reliability.
  • Actively manage a supply chain of over 5 million products and 9,000 delivery locations.
  • Worked together to better understand each other's businesses.
  • Ensured customer and quality-focused service.

- Increased speed and efficiency by consolidating all hires. NBC used to use up to 8 different suppliers which they found very difficult to manage. Now It’s all in one place. The sales team know exactly how much everything costs, which allows for better cost planning.

- Hire charges being competitive, in line with what they’re looking for.

- Reduced NBC's, admin costs, turnaround times and improved cash flow.

“Very pleased with the service delivery and customer service that WowNow has to offer. This reliability allows our organisation to effectively and efficiently deliver a first-class service to our customers. I would 100% recommend WowNow and the team."

Matt Smith Operations Director of NBC Environment Ltd